1. Privacy Policy
We take your privacy seriously. This policy outlines the information we collect, how we use it, and how we protect it.
Information Collected: We may collect personal information like name, address, phone number, and email address when you place an order, create an account, or subscribe to our newsletter. We may also collect non-personal information like browsing data and purchase history.
Information Use: We use your information to process orders, send promotional emails (with your consent), personalize your experience, and improve our services.
Information Sharing: We will not sell or share your personal information with third parties except for:
Service providers who help us operate our business (e.g., payment processors, delivery companies).
Legal requirements or to prevent fraud.
We implement security measures to protect your information from unauthorized access. You have the right to access, update, or delete your information at any time.
2. Terms and Conditions
These terms govern your use of our website and services. By placing an order, you agree to these terms.
Orders: Orders are confirmed upon payment receipt. We reserve the right to cancel orders due to product unavailability, pricing errors, or fraud.
Payment: We accept various payment methods through our secure payment gateway. You are responsible for ensuring sufficient funds in your account.
Pricing and Availability: Prices and availability of products are subject to change without notice. We strive for accuracy, but errors may occur.
Delivery: We offer delivery within a specified area for a fee. Generally we take 30 -45mins to deliver cakes, maximum time limit to deliver can go upto 4hrs according to the distance of the billing shipping address. Delivery times are estimates and may vary.
3. Refunds/Cancellations
We understand that situations may change. Here's our policy on refunds and cancellations:
Baked Goods:
Order Cancellations: Orders can be canceled free of charge if done before processing begins (typically within 03 hours of order placement).
Refunds: We offer a full refund for unopened and untampered baked goods if returned within [number] days of purchase. A [percentage] restocking fee may apply for opened or partially consumed baked goods.
Custom Cakes and Orders:
Order Cancellations: Cancellations made [number] days or more before the pick-up/delivery date will receive a full refund. Cancellations within [number] days will be subject to a [percentage] cancellation fee.
Refunds: Due to the custom nature, refunds will not be granted for custom cakes or orders unless there is an error on our part. In such cases, we will offer a replacement or a store credit for the full amount.
Processing Times: Please allow 03-05 business days for your refund to be processed. The refunded amount will be credited to your original payment method.
We reserve the right to modify these policies at any time. We will post any changes on our website. If you have any questions, please contact us.
By following these policies, we can ensure a smooth and secure online ordering experience for our customers.
